Frequently Asked Questions (FAQ)

Welcome to Centrownillo’s FAQ page! Here, we’ve gathered answers to the most common questions from our customers. If you don’t find what you’re looking for, feel free to contact our support team for further assistance.

What is Centrownillo?
Centrownillo is an online store dedicated to providing high-quality phone cases. We offer stylish and durable designs that not only protect your phone but also make it stand out.

How can I contact Centrownillo?
You can reach us anytime at centrow.nillow@gmail.com. For more details, please also visit our Contact Us page.

How do I place an order?
It’s simple! Browse through our collection, select your favorite product, and proceed to checkout to complete your purchase.

How long does shipping take?

Processing Time: Orders are processed within 1–3 business days after purchase. You’ll receive a notification once your order has been shipped.

U.S. Shipping: Estimated delivery 5–7 business days..

International Shipping: Estimated delivery 14–21 business days. Please note that buyers are responsible for customs duties, import taxes, or additional fees in their country.

What is your return and refund policy?
Centrownillo accepts return or refund requests under certain conditions, including when the item is just received and already used within 30 days. For complete details, please visit our Return & Refund Policy page.

What material are your cases made of?
Our cases are crafted from hard TPU (Thermoplastic Polyurethane), a material known for its durability and flexibility.

Are the cases compatible with wireless charging?
No, our cases are not compatible with wireless charging.

How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to monitor the delivery status of your package.

Still have questions? Don’t hesitate to reach out to us at centrow.nillow@gmail.com — we’re here to help!